FAQ

Where's my Order & how do I track my shipment?
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

 

What does it mean when my order says "Processing"?
It means several things. We are processing your order for payment authorization; our warehouse staff is batching, picking and packing your order for shipment to you.


How can I pay for an order?
During the checkout process, you will be presented with the payment options available to you based on your geographic location. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible!

 
Can I use my bank/check card if it has a Visa/MasterCard logo on it?
Sure! Please remember, depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you.


When am I charged for my order?
You are charged when an item(s) ships to you. If you use a bank/debit card, understand that depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you and may appear as a "charge" in your account.


Do you accept PayPal?
Yes. Just select the PayPal option at check out to make a payment using your PayPal account.


How is my order packaged?
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment: 
Rest assured, if your order contains a combination of these items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.

Posters and Art Prints:
Rolled with protective wrapping paper and packaged in a cardboard tube.

Stickers:
Packaged and protected in a flat 23 cm x 30 cm standard envelope.

Canvas Art Items:
Covered with protective wrap and packaged in a durable cardboard box.


How long it takes to ship order?
Usually we ships within 1-3 business days.