Return Rights and Instructions
The quality of your experience is our priority. In the event that you are not satisfied with any item, you may return it within 15 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.
Reason for Return:
My order was damaged during delivery (or other quality concerns).
Easy Photo Return
If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:
Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
Send your photos to our email firstname.lastname@example.org and indicating whether you would like a refund or a replacement.
You will receive an email within 24-48 hours confirming that your photo return is being processed.
If your photo return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your photos.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.